Published on : Friday, February 24, 2017
An advanced Cloud, Software Defined Networking and Internet of Things (IoT) company, Adara has partnered with Carnival Corporation to assist in the development of a revolutionary guest experience platform that is expected to deliver an unprecedented level of guest service and personalisation.
Designed to elevate guest service and personalisation for millions of vacationers, Carnival Corporation’s platform revolves around an innovative wearable called the Ocean Medallion, a digital experience portal called the Ocean Compass, and an Internet of Things (IoT) network that combine to help guests get the most out of their vacations.
The Ocean Medallion works in conjunction with Ocean Compass, which serves as a vacation concierge before, during, and after travel. The Ocean Compass is used by guests to build personalized vacation experiences, browse and select from event-based itineraries, navigate onboard and in port, and share vacation photos and videos captured during their cruise.
ADARA products and services are supporting Carnival Corporation’s network of proprietary sensors and computing devices embedded throughout ships, home ports, and destinations that collectively form the “Experience Innovation Operating System” – xiOS. The proprietary xiOS uses a guest-centric, Experience Internet of Things (xIoTTM) approach to enable guests to maximize their experiences in real-time based on their choices and preferences – delivering enhanced personalization across every aspect of their cruise vacation.
The new guest experience platform will debut on Regal Princess from the company’s Princess Cruises brand in late 2017, followed by Royal Princess, Caribbean Princess, and Island Princess in 2018, as part of new Medallion Class Ocean VacationsTM to be rolled-out over multiple years on the entire Princess Cruises fleet, as well as other Carnival Corporation cruise brands.
With Ocean Medallion, Carnival Corporation is bringing to life the capability of IoT to bring personalized services to every guest, at a level that has not been seen before, said Eric Johnson, CEO, ADARA Networks. It’s exciting for ADARA to play a key role in developing and deploying Carnival Corporation’s highly sophisticated IoT network, and to be part of its world-class ecosystem of partners and vendors, whose innovations in personalizing the guest experience will have significant impact beyond the travel industry.
ADARA will contribute in multiple aspects of the xiOS development including supplying product, advanced engineering support, solution architecture, and deployment.
The guest experience platform, which will bring an entirely new and delightful lifestyle engagement with guests, is a real game changer, said Michael Jungen, Senior Vice President of Guest Experience Design and Technology, Carnival Corporation. Partnering with ADARA, which has proven high-performance SDN IoT capabilities, helps to ensure that we fully deliver an intelligent IoT deployment that can optimize the experience of each and every guest.