Published on : Tuesday, October 24, 2017
His critical business position will involve overseeing the commercial management team and the Gategroup’s global customers. He will be responsible for commercial alignment and coordination across the entire global network.
Being on the top position of the global account management the chief commercial officer duties will incorporate looking after retail on board business to bring in a new customer experience function.
Germani holds an experience of more than 14 years in the aviation industry, he was with the LATAM Group as the corporate senior vice president for service and innovation.
Rossinyol mentioned that Federico’s understanding of the differential value an airline can bring to its passengers through various services like the catering and retail solutions. These organizational changes will further reinforce on the consumer and will help in the development of the most innovative products and services.
Gategroup intend to provide its customers a unified commercial approach to the airlines which wants to incorporate catering and other retail solutions.
By leveraging on consumer analytics and business intelligence a unique understanding of the consumer needs can be developed.With the help of the account management teams, the new customer experience function area will have keen focus on developing end-to-end experience for the customers that will drive the commercialization together.