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Published on : Tuesday, December 1, 2015
The holiday season is right around the corner and with it comes expectations for a prosperous new year with heightened revenues and increased guest loyalty. Owners of limited-service hotels with 50+ rooms can enter 2016 knowing that they will operate stronger than ever before by equipping their staff with HotelTap—a fun and affordable communications tool that streamlines messaging, improves guest service and loyalty, generates positive online reviews, and drives revenues to the bottom line.
“HotelTap is the gift that keeps on giving the whole year through,” said Sandip Jariwala, developer of HotelTap and owner of the Hawthorn Suites By Wyndham in Alameda, Calif. “There is nothing more critical to the success of a hotel’s operation than accurate and instant communication between management and staff in order to meet customer expectations. The best tool to invest in for the new year is one that staff and management enjoy using . . . one that guests’ appreciate because their requests are instantly met . . . and one that captures potentially lost revenues for owners.”
HotelTap is a “digital logbook in the cloud” that replaces notebooks, paper tickets, sticky notes, internal emails, spreadsheets, text messages and radios for recording and responding to guest requests, performing and tracking maintenance tasks, and resolving customer complaints. Using a social media network format, HotelTap leverages mobility and the cloud to share information between those who “need to know,” from department to department, employee to manager, and manager to owner, in one comprehensive location.
HotelTap contains a comprehensive analytical dashboard that records and tracks guest complaints and provides a snapshot of maintenance and equipment issues and task history relating to them, by category and physical areas of the hotel. The dashboard neatly organizes the property’s complaint records so operators can easily pinpoint problem areas. The system offers alerts for tags so that managers and owners can be notified via text messages about particular issues as soon as they are entered in HotelTap.
Likewise, the HotelTap dashboard organizes maintenance tasks in a To Do list so they can be viewed at any time and from anywhere. Daily activity reports of all staff and department communications can be received in PDF format so they too can be accessed and viewed on any Wi-Fi enabled device.
Give Staff the Gift of Productivity
· HotelTap provides a fun and convenient central location for staff to record accurate, detailed action items that need addressed during their shift or the next
· HotelTap enables employees to communicate in their language of choice, including Spanish
· HotelTap ensures that all guest requests and department tasks are fulfilled, giving staff peace of mind that they did their jobs right the first time