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Published on : Wednesday, November 13, 2013
The Board of Directors of the Makai Club Cottages and Condos Homeowners Association have chosen the Grand Pacific Resort Management (GPRM) of Carlsbad, CA to manage its timeshare resort on the island of Kaua’i, Hawaii.
Included in their full-service management contract are resort operations, design and purchasing, renovations, and Owner Services including inventory and reservations support. GPRM will also handle all maintenance fee billing and collections through Advanced Financial Company (AFC), a Grand Pacific affiliate. The Makai Club and Cottages owners will benefit from Grand Pacific’s full suite of rental offerings through ResorTime.com, as well as internal exchange services through Grand Pacific Exchange (GPX).
The Makai Club, a beautiful 57-unit resort sloped on a gentle hillside along the 27-hole Makai Golf Course in Princeville, on the north shore of Kaua’i is the third resort in the area to be managed by GPRM’s “secret sauce.” The Garden Isle is also home to two other GPRM managed resorts; Alii Kai and Hanalei Bay Resort.
According to GPRM’s COO Nigel Lobo, this management contract is a result of a growing number of inquiries from resorts who have heard about or experienced the magic of our secret sauce: our Grand Pacific Culture of Service and Owner Engagement, while producing outstanding financial results.
Co-President David Brown describes the new addition to the GPRM family as cozy and romantic. He said, it was a wonderful opportunity to serve the Board and owners at the Makai Club Resort. In addition, this was an excellent enhancement to their presence in Hawaii, on the magical island of Kaua’i.
Lobo added, Onsite visits to the other managed resorts by HOA Board Members, while performing due diligence as part of the RFP, process has been an integral component of the selection processhe sid that they have already shown on first-hand all the necessary resources to deliver first-class resort management services to any timeshare/vacation ownership resort.
Makai Club Cottages and Condos Board President Nancy Baca concurred that several members of the Board had the opportunity to participate in an on- site visit to Grand Pacific’s Home office as well as visit several of their Southern California resorts. He said that all of us were extremely impressed with the genuine spirit of customer service and professionalism that we experienced with all levels of GPRM staff that they came in contact with.
Grand Pacific Resort Management is one of the oldest and largest vacation ownership companies based in California. Servicing over 60,000 owner-families every year, it manages over 1,000 units at 19 resorts in the United States and Canada.