Guam workers tensed on drop in visitor numbers

Published on : Thursday, November 23, 2017

Japanese visitorsAs number of Japanese visitors continues to drop, tourism industry employees are feeling the impacts of lost revenue and are keeping no stones unturned in regaining the lost glory.

“We’ve seen it before when they had the big tsunami that hit them (in 2011),” said Jessaray Iglesias, Outrigger Guam Beach Resort front office manager, while discussing the factors that have affected visitor arrival numbers from Japan. “It did affect us. This time around it’s the same concept. It’s all about them rebounding and we don’t know if they are or if they’re not.”

For 14 years from now, Iglesias has been associated with the tourism industry. Jessaray was also a manager at Outrigger for the last two years. After noticing the slow downfall of the Japanese market on island, she explained that she got tensed.

“My concern is that a lot of their people come to Guam and out of all our visitors they spend the most,” Iglesias said.

She further added that Japanese customers bought tour packages prior to arriving on island. These packages comprise hotel room, meals and car rentals. Sometimes, optional tours were also purchased.

Iglesias established that November is a month known to go slow traditionally, however, ever since August, after Kim Jong, the North Korean leader threatened to fire missiles at Guam subsequent to the “fire and fury Twitter comment of President Donald Trump, visitor arrivals from Japan have dropped further.

She explained that Japan is the country from where majority of the guests at the Outrigger pour in but in the last few months, revenue has been making room for the hotel, thanks to the continuing international military service members staying at the Outrigger while training.

Iglesias said the Outrigger has worked diligently to keep from cutting employees’ hours by bringing in customers as much as possible, despite a decline in the Japanese market.

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