Heathrow Airport rated ‘poor’ for disabled, ready to take action

Published on : Friday, August 11, 2017

caalogoSeveral disabled passengers at Heathrow Airport were compelled to wait for up to two hours to assist disembarking planes, according to a report.


The CAA or Civil Aviation Authority has labeled the airports of the UK as ‘poor’ for its disability services. And, the other airports in Exeter, East Midlands and Manchester have also received similar lowest ratings.


Richard Moriarty of CAA told the local media that the way Heathrow continues with its games in terms of offering service to disabled passengers is really critical.


Over a million passengers requiring additional assistance pass through west London hub every year and it is more as compared to any other airport in Europe. However, a survey conducted for 1,200 disabled passengers at Heathrow observed that the 62% rating represented a ‘poor’ or ‘very poor’ rating.


A spokesperson for the airport said that the rating has greatly disappointed them.


They then added that they would like to offer an apology to people who have been adversely affected and is ready to resort to immediate action.


The airports of the UK were all graded based on some amount of information that included how content the passengers were with the services, how long the passengers waited for assistance and how beautifully the airport engages with the different disability organizations.


The report discovered that sic airports in Norwich, Birmingham, Humberside, Glasgow, Glasgow Prestwick, Glasgow and Inverness offered ‘very good’ assistance.


About 20 more airports were described as ‘good and London Gatwick were among them. Here, passengers with disabilities like autism were provided special lanyards so that the staff are knowledgeable that they require additional support.


A manager at Gatwick, Sara Marchant said that the airport has been holding regular meetings with disability groups to identify the strategies for developing facilities for disabled passengers.


The findings of the report were welcomed by disability charities but it feels that the airports need to take vital action to improve their services for these kinds of people.


The CAA has specified that it would continue to monitor the disability services standards offered in airports.





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