Heathrow: Britain’s Busiest Airport – Episode 3 ones to watch

Published on : Friday, June 10, 2016

Heathrow_Logo_2013.svg_The final episode of ITV’s ‘Heathrow: Britain’s Busiest Airport’ airs on Monday night at 9pm and will reveal more on what goes on behind the scenes at Heathrow.

The previous two episodes of the three-part series have each attracted 3.7 million viewers, 19% of the total audience share.

Around 76,000 people work at the airport as part of ‘Team Heathrow’ and the programme looks at some of the different roles that help run the busiest airport in Europe.

Episode 3 features Passenger Experience Managers from Terminal 2, operational staff from British Airways, engineers and Animal Health Officers at the City of London’s Animal Reception Centre.

Some of the staff to look out for in episode 3 are:
Sue Hester, a Passenger Experience Manager in the operations team for Terminal 2. She has worked at Heathrow for 22 years and helped with the openings of both Terminal 2 and 5. She lives in Ashford, Middlesex.

She said: “It is great fun working at Heathrow with lots of surprises and emotions. I like dealing with all the different people in different situations, meaning no two days are the same. I was one of the first people to be appointed to the Passenger Experience Manager role, so I have enjoyed helping to develop the role.”

Her favourite moment working at Heathrow was meeting Tom Jones and now sees him regularly when he passes through the airport. Both her sister and brother also work at the airport. She likes to scuba dive and ski.

John Welford, an Engineering Technician. He has worked at Heathrow for 16 years and lives in Slough.

He said: “My job has such variety and takes me all over the airport. We probably cover more areas and assets than any other section. I love working with the rest of the team and we manage to have a good laugh most of the time. If you don’t have a sense of humour you won’t last long in water services.”

His favourite moments at Heathrow have been when his hard work has been recognised with star awards. He has two children and a dog called Indie. He enjoys walking, reading and is currently renovating his house.

Elliott Fricker, an engineering apprentice. He has worked at Heathrow for nearly three years, which includes one year studying at Kingston College. He lives in Yateley, Hampshire.

He said: “My job is really interesting because as part of my engineering apprenticeship I get to work in a number of different roles. We cover a lot of different pieces of kit which make the days really varied. It is challenging to balance my work with my study for a Higher National Certificate but I enjoy it as it’s very rewarding.”

His favourite moment at Heathrow was on his first day when he went out onto the airfield for first time to fix something at the end of the runway. He races motocross and has a Cocker Spaniel called Daisy.

Phil Utting, a Turn Round Manager (TRM) with British Airways, who has worked at Heathrow for 26 years. He has been in his current role, ensuring aircraft depart on time, for 11 years but has had a variety of roles including working on ticket desks to Customer Service Duty Manager. He is originally from Manchester but now lives in Runnymede.

He said: “I enjoy the job as all departures are different. As the manager at the aircraft side I am expected to have all the answers. People look up to the TRM for reassurance and guidance. I think I am very similar to a conductor at an orchestra, as without me at the aircraft side, things do not happen. I pull the strings and ensure all parties work within the timescales provided to depart or turn the aircraft on time and safely.”

He became hooked on a career in aviation when he took his first flight in 1979. His favourite moment working at Heathrow was meeting Kurt Cobain.


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