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Published on : Tuesday, September 13, 2016
A 3-Star Hebridean bed and breakfast which is perfectly situated for bird watching has received its ‘Gold’ award from the national tourism organisation in recognition of its excellent customer service.
The Old Shop House is located in Bayhead, on the beautiful Hebridean island of North Uist, and has been family run for over 20 years. Situated on the west side of the island, it is just three miles from Balranald Bird Reserve.
It was already a 3-Star property but has now attained the added ‘Gold’ status from VisitScotland, representing the continuing attainment of outstanding customer service and hospitality at the Old Shop House.
The Outer Hebrides are renowned for their breathtaking beaches and some of the most beautiful are located nearby, allowing visitors to experience the stunning scenery and wildlife that North Uist has to offer.
Day trips to neighbouring islands such as Barra, Harris, Lewis, Skye, St Kilda and the Monach Isles are easily accessible, enabling visitors to truly experience all the Outer Hebrides has to offer.
North Uist is known for its unspoiled scenery and abundant wild and bird life, including corncrake, skuas, phalaropes, shovelers, geese and eider ducks. There is also machair, wildflowers and otters to be spotted.
The Old Shop House has two ground floor guest rooms, a twin/family bedroom and a double bedroom, both with ensuite facilities. Visitors can spend their day exploring and then relax in the cosy guest lounge, fully equipped with Sky television, DVD player, free Wifi and an open fire for cooler evenings.
There is a good selection of local books available and a lockable shed where bicycles can be safely stored.
Morag Nicholson, owner of The Old Shop House, said:
“I am delighted that I have been given this award for customer care. My aim has always been to make the guests feel at home in a friendly atmosphere therefore making their stay on our beautiful island enjoyable and memorable.”
Alan MacKenzie, VisitScotland Islands Manager, said:
“I would like to congratulate Morag for attaining the ‘Gold’ award at The Old Shop House. This demonstrates the continuing attainment of outstanding customer service and hospitality which is so important when attracting visitors to come here.
“The benefits of Quality Assurance aren’t just for visitors – the confidence that comes from QA keeps businesses on top of their game and ultimately the increased opportunities it creates puts cash in the till.”
VisitScotland’s 3 Star Gold Quality Assurance Award recognises serviced accommodation businesses which consistently achieve the highest levels of excellence within their VisitScotland star grading. Businesses that achieve the award excel in areas of customer care and hospitality, showing evidence of a real commitment to development and training.
Developed and improved for over 30 years, VisitScotland’s Quality Assurance (QA) schemes are world-leading and provide a trusted, independent and impartial source of information for visitors. They allow businesses not just to meet visitor expectations, but exceed them.
QA can open the door to new customers. It is a powerful marketing tool and works well with online review sites in using an independent perspective to measure visitor experience against tried and tested criteria, so visitors know exactly what to expect.
Source:- Visit Scotland
Tags: Visit Scotland