Hidden charges in hotel booking sites probe CMA into investigation

Published on : Friday, October 27, 2017

hotelThe CMA is concerned about the clarity, accuracy and presentation of information on sites, which could mislead people, stop them finding the best deal and potentially break consumer law.

 

In its investigation, it will examine several practices, including:

 

 

 

Andrea Coscelli, Chief Executive of the CMA said that about 70% of people  who shopped around for hotels last year used these sites and they should all be confident they have chosen the best accommodation for their needs and are getting a good deal. In today’s increasingly busy world, sites like this offer real potential to help holiday-makers save time and money searching for their ideal get-away. It is thus necessary, that the sites should give their customers information which is clear, accurate and present in a way that enables people to choose the best deal for them. This is the major reason why they have started the investigation into this sector.

 

 

The announcement follows Expedia recently promised to become “much more customer centric”. Ufi Ibrahim, the chief executive of the British Hospitality Association also said that the organisation have now imposed more transparency stating that their objective is not to hinder the growth of the online marketplace but to deliver a fair digital market.

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