Holiday Inn Express New Orleans Airport Boosting Cell Coverage and Guest Satisfaction

Published on : Wednesday, December 4, 2013

IHGToday the Holiday Inn Express New Orleans Airport is offering superior service to guests now that issues with insufficient cell phone coverage have been eradicated. Once a black hole for cellular service, the Big Easy’s newest hotel, managed by New Orleans-based Expotel Hospitality Services Inc., and located adjacent to the Louis Armstrong International Airport, now provides exceptional mobile connectivity no matter where callers are on property thanks to RoamBoost from RoamingAround. RoamBoost enhances the local geography’s coverage inside the building, ensuring that all mobile calls, data transactions and communications are conducted quickly and securely.

“Providing reliable and ample cell coverage is crucial to our business,” said Matt Markopoulos, property general manager. “Following a nearly $3 million renovation, ensuring that our guests were satisfied and able to communicate on their cellular devices with ease became our No. 1 priority. We quickly researched several companies to provide us with assistance, but RoamingAround really stood out as a hospitality-driven company that truly understood our core cellular issues.

“RoamBoost is an extremely affordable and easy-to-implement service,” Markopoulos said. “It increases coverage across the entire property, from public areas to the farthest corners and corridors. Immediately our guests began receiving clear, problem-free calls. Better yet, the equipment was installed quickly and it didn’t require the involvement of any of our staff. Today our guests couldn’t be happier, and that’s music to my ears. Since we installed RoamBoost, there hasn’t been a single cell-service complaint.”

RoamBoost uses an exclusive technology and a network of highly efficient antennas to enhance in-building cellular coverage for all carriers. The solution is scalable, enabling hotels to place the antennas in areas where they are needed most today, and if enhanced coverage is required elsewhere in the future, properties can simply add more nodes.

“The Holiday Inn Express New Orleans Airport is committed to guest service and new technology,” said Michael Garvin, RoamingAround president. “Delivering a home-like experience is — and always has been — their top priority.

“By adding our RoamBoost amplifiers, we were able boost cell coverage quickly and at a price point they could afford,” Garvin said. “Our amplifiers are designed to meet and defeat the most complex hotel challenges. With RoamBoost now in place at the Holiday Inn Express New Orleans Airport, guests are happy 100% of the time. Whether they are in the lobby, guestrooms, or meeting rooms, mobile calls are crystal clear all the time.”

RoamBoost makes it easy for hotels to achieve guest loyalty and attract new prospects. It also helps to make employees’ jobs easier, as they can now stay connected to customers via mobile devices, even in remote areas such as a basement.

This week the Holiday Inn Express New Orleans Airport is launching an email campaign to inform all past, present and future guests of the hotel’s superior cellular service. Printed collateral will also be placed in the lobby and elevators promoting cell coverage enhancements and the ability to connect anywhere on property.

“RoamBoost by RoamingAround is a good investment for any hotel experiencing cell coverage problems,” Markopoulos said. “It’s not only a problem solver, but it’s the absolute best solution on the market.”

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