Published on : Tuesday, September 4, 2018
Hong Kong Airlines’ Branding and Customer Experience Department has been awarded the ISO 9001 Quality Management System (ISO9001 QMS) Certificate. The certificate is a testament to the airline’s continued commitment to further its quality management performance. At present, a total of nine departments including Commercial, Finance, Procurement, Human Resources and Administration, Corporate Governance and Development, Service Delivery, Ground Operation, IT and Branding and Customer Experience Department are certified. Furthermore, in order to strengthen risk management and quality management, Hong Kong Airlines’ ISO9001 certificate has been upgraded from ISO9001:2008 standard to ISO9001:2015 standard.
Hong Kong Airlines conforms to the stringent requirements of internationally recognised ISO9001 QMS. The airline has established a series of management mechanism, such as Quality Objectives, Customer Satisfaction Survey, Continuous Improvement and Internal Audit, in order to improve management efficiency and quality. ISO 9001 International Standard not only provides a framework for sustainable operation, but also serves as a platform for Hong Kong Airlines to achieve higher development goals.
Source:- Hong Kong Airlines
Tags: Hong Kong Airlines