Published on : Friday, January 6, 2017
Hong Kong Airlines (“the Company”) was awarded the ISO 9001 Quality Management System (ISO9001 QMS) Certificate for its Ground Operations Department and Information Technology (IT) Department, following the same certification to its other departments since 2014. The certificate represents the Company’s continuous commitment to endeavor further its quality management performance. At present, a total of nine departments including Commercial, Finance, Procurement, Human Resources and Administration, Corporate Governance and Development, Service Delivery, Cargo, Ground Operation and IT are certified.
Hong Kong Airlines always conforms to the requirements of internationally recognized ISO9001 QMS strictly. The Company has established a series of management mechanism, such as Quality Objectives, Customer Satisfaction Survey, Continuous Improvement and Internal Audit, to improve management efficiency and quality. ISO 9001 International Standard not only provides a framework for sustainable operation, but also serves as a platform for Hong Kong Airlines to achieve higher development goals.
Source:- Hong Kong Airlines