Hong Kong Airlines Brings Better Passenger Experience at HKIA Midfield Concourse

Published on : Saturday, April 2, 2016

Hong Kong Airlines Takes Delivery of New A320 Aircraft_1The Midfield Concourse (MFC) at Hong Kong International Airport (HKIA) begins full operations today. Mr Zhang Kui, President of Hong Kong Airlines, and Mr Stanley Kan, Director of Service Delivery of the airline attended the grand opening ceremony held by Airport Authority Hong Kong (AA) at MFC. As the first and one of the main carriers using MFC, Hong Kong Airlines currently has over 80% of its flights including both departure and arrival using MFC, enabling most of the airline’s passengers to enjoy the convenience of airbridge which contributes to a more pleasant flight experience.

Last year on 28th December, MFC of HKIA was completed on schedule and opened for trial run. A celebration was held at MFC boarding gate on that day to mark the new page of HKIA. Hong Kong Airlines flight HX684 to Okinawa was the very first departure flight at MFC. And passengers on the flight received warm welcome from AA and Hong Kong Airlines prior to their boarding.

Mr Zhang Kui, President of Hong Kong Airlines said, “We feel very honoured to be the first airline to use MFC. And I am happy that our passengers were in the first batch to experience the new facilities at HKIA. In the past few months, we gradually increased the number of flights at MFC to around 83% currently, making us one of the major airlines at MFC. This change has helped enhance our on-time performance and further improved the overall passenger experience significantly.”

Hong Kong Airlines’ brand new VIP lounge at MFC is expected to open within the year. The new VIP lounge is twice the size of the current VIP lounge “Club Bauhinia” which is located between Gate 23 and 25 on the Departure Level of Terminal 1. With a focus on environmental-friendly initiatives, it will be equipped with advanced facilities, serving plentiful cuisines, all presenting distinguished quality service to Hong Kong Airlines’ passengers departing from MFC.

The MFC is one of the most modern sections of HKIA. The 105,000-square-metre new concourse provides 20 parking positions. Its auxiliary facilities also include the aviation fuel supply system and an extension of the Automated People Mover system connecting Terminal 1 and the MFC. The fully operational MFC can serve about 20% of HKIA’s daily passenger flights with an ability to handle an additional 10 million travellers per year to meet the increasing demand in passenger traffic.

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