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Published on : Saturday, December 12, 2015
At the “Give Me 5 in the Airport” Award Presentation held by Hong Kong International Airport (HKIA) today, Hong Kong Airlines and its subsidiary Hong Kong Aviation Ground Services Ltd. (HAGSL) were presented the “Most Helpful Company” award in the category of airlines and passenger handling company. On top of that, Hong Kong Airlines cabin crew Pau Tak Che, Patrick earned the highest votes as “The Most Helpful Staff” in the same category, while Kennix Tsang, who is a ground staff of HAGSL, was also voted as “The Most Helpful Staff”.
“Give Me 5 in the Airport” campaign is a 3-week service appreciation activity held by HKIA. It aims at recognizing excellent customer service delivered by corporate or individuals by inviting passenger to vote for their excellent service.
Mr Christopher Birt, General Manager, Inflight Services of Hong Kong Airlines said after receiving the award on stage, “Hong Kong Airlines always upholds its people-oriented service principle. I am happy to see that our service is recognized by the passengers. Especially since the launch of ‘Sweeten You Up’ service promotion campaign in August, lots of positive feedback has been received from the passengers, which encourages us to continue to provide innovative and attentive service. I would like to congratulate Patrick who achieved the most votes of ‘The Most Helpful Staff’. He is indeed a representative of our professional front-line staff.”
Mr Stanley Kan, Managing Director of HAGSL received the award on behalf of the company. He said, “I feel very proud as HAGSL is awarded as the ‘Most Helpful Company’, and our ground staff Kennix exceled as ‘The Most Helpful Staff’. This is a great encouragement to all the front-line staff. We always strive to provide quality service which we believe is the key to sustainable development of the company. And we are most grateful for the trust and support from our passengers.”
Source:-Hong Kong Airlines