Hong Kong Airlines wins Customer Service Excellence Award 2016

Published on : Tuesday, January 31, 2017

Hong Kong airlinesThe Internationally-acclaimed full-service airline, Hong Kong Airlines, steps up its efforts in enhancing innovative services to bring excellent flight experience to the passengers. The Company was recently granted for the first time two prestigious awards, namely Customer Service Excellence Award 2016 “Grand Award – Gold Award” and Hong Kong Top Service Brand Award, showing the increasing industry recognition of the Company’s endeavours of service optimisation.



Mr Stanley Kan, Service Director of Hong Kong Airlines, attended the award presentation ceremonies on behalf of the Company. He said, “Hong Kong Airlines always strives for quality services. We not only put emphasis on the front line, but also foster a service culture in other departments of the Company. We are very delighted to see the Company winning these two famed awards at the beginning of the year. Our competitors were local brands from different industries. We are truly grateful for the support from our consumers and the organizers without which we could not win such recognition from fierce competition.”



When talking about the highlights of Hong Kong Airlines services, Stanley said, “We are good at observing the real needs of the passengers. The airline encourages service innovation with a people-oriented principle. A good example is the service series of ‘Sweeten You Up’ launched in recent years, which include the well-received complimentary offering of Musical Instrument Protection Case and ‘Happy Angel’ service for family travellers. Having been growing fast in the past ten years, Hong Kong Airlines is now expanding from a regional airline to an international carrier. The glory of these two awards proves the airline’s maturity as an outstanding local brand, which urges us to continuously uplift our service standards. Following Gold Coast/Cairns in Australia and Auckland in New Zealand, Hong Kong Airlines is launching its third long-haul route to Vancouver, Canada on 30 June 2017. We look forward to providing our Hong Kong-featured services of international standard to passengers from various countries.”



The Customer Service Excellence Award programme was introduced by Hong Kong Association for Customer Service Excellence (HKACE) in 2002 with an aim of recognising excellent companies and staff every year so as to promote a customer service culture among its members. Hong Kong Top Service Brand Awards has been jointly held by Hong Kong Brand Development Council and the Chinese Manufacturers’ Association of Hong Kong since 2005. It aims to give recognition to exceptional Hong Kong service brands to encourage local enterprises in pursuit of excellence, and to enhance the profile of Hong Kong products and services.


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