Hotel facial recognition check-ins and AI smart rooms are now China’s latest trend

Published on : Friday, August 10, 2018

HotelTwo international hotel chains in China have started using hi-tech innovations such as check-in facial recognition sensors and artificial intelligence (AI) room service. It features to improve the comfort and convenience of guests.

 

 

The hotel facial recognition check-ins and AI smart rooms being introduced by Marriott International and InterContinental Hotels & Resorts has been devised in collaboration with the nation’s leading technology companies.

 

 

Marriott International introduced facial recognition check-in services in July at two mainland hotels – the Hangzhou Marriott Hotel Qianjiang, in Zhejiang province, and Sanya Marriott Hotel Dadonghai Bay, in Hainan province – but it has plans to introduce the sensors at all of its worldwide properties.

 

 

The hotel group said the check-in process could normally take at least three minutes, but even longer during peak times. However, the use of its facial recognition technology meant the check-in process could now be completed in less than a minute.

 

 

The installation of the self-service check-in terminal in the lobbies of the hotels meant Chinese guests were able to easily scan their ID cards, pose for a portrait photography and input their contact information before the machine issued room key cards after verifying their identities and booking details.

 

 

The pilot service is part of digital initiatives as a result of a joint venture launched in August 2017 between Marriott International and Alibaba Group, the Chinese multinational e-commerce, AI and technology conglomerate.

 

 

The system is powered by Alibaba’s Fliggy digital travel service platform. In addition, the joint venture also manages Marriott’s microsite on Fliggy, which allows guests to access the group’s 6,000 hotels under 30 brands. Meanwhile, InterContinental Hotels & Resorts has teamed up with Baidu – another Chinese multinational technology company specialising in online services and products and AI – to introduce the use of AI technology in rooms. Each of the AI smart rooms is equipped with a voice-control system powered by Baidu’s DuerOS, an AI platform that aims to offer more natural human-computer interactive experience.

 

 

A control panel allows guests to use their voices to control some of the in-room amenities, such as opening and closing curtains and switching lights and televisions on and off.

 

 

The system can also be used to fine-tune the current backstage management system, such as customising information and the resetting of the devices.

 

Tags: , ,

Leave a Reply

Your email address will not be published. Required fields are marked *

arrow2Follow TTW
 
facebook-logo  twitter-logo  LinkedIn_logo  stumbleupon-logo   rss_logo 
ttw_blogger_logo  ttw_blogger_logo  ttw_blogger_logo

ADVERTISEMENT

  • 02 AIME 2019
  • 03 AIME 2018
  • 05 ameistanbul 2019
  • 06 aviation-festival-asia 2019
  • 07 thehotelshowsaudiarabia 2019
  • 08 JTTX9 19
  • 10 Asia Pacific 2019
  • 10 Hotel Management Thailand 2019
  • 10 OTM 2019
  • 10 Routes Americas 2019
  • 11 Bar and Restaurant Investment 19
  • 11 Digital Travel 2019
  • 11 MALT 2019
  • 13 ATRTCM 2019
  • 13 Food Hospitality2019
  • 16 EMITT 2019
  • 16 IITM 2019
  • 17 AITF 18
  • 18 UITT 2019

TRAVEL INDUSTRY EVENTS

    1. Saudi Arabia Hotel Investment Conference

      January 22 - January 23
    2. OTM Mumbai

      January 23 - January 25
    3. CONVENTA

      January 23 - January 24
    4. FITUR 2019

      January 23 - January 27
    5. ITF SLOVAKIA TOUR 2019

      January 24 - January 27
Get our toolbar!
Review www.travelandtourworld.com on alexa.com