Hotel industry leaders united to create a memorable guest experiences in the Garden City

Published on : Wednesday, October 25, 2017

Hotel Managment Singapore 2017The annual Hotel Management Singapore Summit (HMS), presented by Hotel Management and Questex Hospitality Group, welcomed 31 international speakers and over 150 delegates at the newly built luxurious  Sofitel Singapore City Centre on October 12th , 2017.


HMS receive drave reviews as it drew a record-breaking number of audiences and fully-packed the ballroom under the theme, “Inspire Viable Strategies to Boost Revenue and Profit for Vibrant Hoteliers.”


Inside this closed-door forum, delegates and speakers discussed all operational and management challenges that Singapore hoteliers have experienced throughout the year from multiple new hotel openings that have put pressure on financial performance to implementing hotel technology from changing food and beverage business models to shrinking hotel room sizes.


Acacia Leroy, Asia Pacific Trend Strategist, Trend Watching, kicked off the Summit with a presentation entitled “Consumer Trends  Shaping the Future of Travel, ” in which she highlighted four essential trends for hoteliers.


Moreover, the agenda included controversial and intriguing topics that unveiled an exciting day that included seven interactive panel discussions from envisioning the future of guest experiences, leveraging future-looking demand intelligence to drive better revenue and stronger competitive position, navigating the blurred line of B2B and B2C, driving direct bookings to enhance yields and loyalty, adopting latest technologies to boost productivity and efficiency, boosting profitability through technology while maintaining quality and consistency and reviewing space allocation for higher profitability.


“Excellent topic and it is very on the trend now. Keep up with what in the trend would definitely more interesting,” said Sandra Widjaja, VP – Finance, YTL Hotels


“Good platform for networking and set to know the technology that other hotels have adopted,” said Sylvia Chua, Procurement Director, Resorts World Sentosa.


“The pre-registration was well handled with very personalized follow-up. The event overall was carried out in well-organized manner,” said Nick Ng, General Manager, Ambassador Row Hotel Suites by Lanson Place.


HMS Summit 2017 is part of the Hotel Management Asia summit Series, Asia’s only truly regional hotel management conference series. The series will rotate through Bangkok, Hong Kong, Singapore and Indonesia this year by leveraging regional experiences, insights and innovations to address market-specific challenges.

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