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Published on : Thursday, March 30, 2017
The importance of tourism for driving the South African economy is increasing gradually and this had led global hospitality consulting firm, HVS, to launch HVS Executive Search Africa, based in Cape Town. The new outpost will center on corporate positions, general managers and department heads in the hotel industry across the continent.
To quote Tim Smith, managing partner at HVS in Cape Town, “One of the challenges of running hotels in Africa is finding good quality people. Then once you’ve found them, and put them into position, you’ve got to find ingenious ways to retain them because with the huge number of hotels opening up across the continent, talent poaching is fast becoming a persistent and challenging problem.”
He further said, “Taking care of staff builds staff loyalty, which, in turn, reduces the cost of recruitment and promotes rising service levels,” he said. Sound talent management impacts positively on the guest experience, especially in this sector, and that makes it a long term driver of revenue,” while talking about talent stir up and lack of loyalty in local African hotel industry whose roots are deeply embedded in the continent’s culture. HVS Executive Search is considering expanding its footprints in the Asian, European and North American markets.