Published on : Tuesday, August 22, 2017
The Hyatt Centric brand today announced the expansion of its groundbreaking collaboration with Grubhub, one of the nation’s leading online and mobile food ordering companies, from three hotels to nine in the United States. The decision to expand was based on overwhelmingly positive guest feedback on a pilot program introduced last year by the hotel brand designed for the millennial-minded traveler. Guests at participating Hyatt Centric hotels across the country can now conveniently order room service from tasty local restaurants by using a customized landing page found through the dining page on the hotel’s website, or through the website URL found in guestroom compendiums or on the keycard inserts provided at check-in.
Piloted in April 2016, the innovative program was born out of the insight that Hyatt Centric guests desire a streamlined hotel experience that delivers everything they need and nothing they don’t. The program reinvents traditional room service by allowing guests the ability to discover the best local cuisines by choosing from restaurants hand-selected by hotel colleagues, and having it delivered directly to their hotel room. The program is part of the Hyatt Centric brand’s Restaurant To Go dining program, which gives take-out a twist by offering guests multiple eat-in options, including in-room delivery from the hotel’s onsite restaurants, as well as 24/7 Express Menus that offer dishes guaranteed to be ready in 20 minutes or less.
“We decided to work with Grubhub because we know the Hyatt Centric guest wants a choice in dining options, especially when it comes to experiencing local cuisine,” said Sandra Cordova Micek, senior vice president of Hyatt global brands. “Based on the successes of the pilot, the decision to expand the relationship will allow for more guests to explore their destinations with added convenience and ease while staying in the middle of the action.”
“At Grubhub, we’re always looking for new ways for diners to discover fresh restaurants and satisfy their cravings quickly and easily, whether they’re at home or traveling,” said Tammi Harrison, vice president of customer experience marketing at Grubhub. “By expanding our relationship with the Hyatt Centric brand, we’re excited to provide even more guests with the convenience of delivery from the nation’s best local restaurants, directly to their hotel room.”