IATA: Passengers seek increased personal control on travel journey

Published on : Wednesday, October 25, 2017

Piataassengers are making attempts to gain control of their air travel experience with an increased automation of airport processes, real-time data, biometric identification, strengthened security and consistent border control processes at the top of the list of expectations, as per the latest annual Global Passenger Survey (GPS) of the IATA, as released on 24th October.


IATA mentioned that as much as 82% of travellers look forward to utilize a ‘digital passport’ throughout the travel processes, right from booking flights to airport passage.


Biometric identification through facial, fingerprint recognition or iris recognition was also approved by nearly 64% of GPS respondents.


Nick Careen who is the IATA SVP-airport, cargo & security said that passengers would be eager to use one single biometric identity token for all their travel transactions from booking flights to passing security and border control and also for picking their bags.


Passengers continued to give optimistic feedback to online bookings and online check-in with more than 80% respondents claiming satisfaction in every category.


But then border control processes and airport security were once more identified as the biggest disadvantages of the passengers and the top companies had to remove personal items, while unpacking electronic devices n carry-on bags and the variation of security screening processes at various airports.


When it comes to the airport processes passengers are seen to be more keen to be in control of their baggage especially self-service bag-tagging and self-dropping of bags.


Automated immigration gates and self-boarding of aircraft have also been placed high on the wish-list of passengers.




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