Ilala Lodge Hotel appointed new members for hotel development

Published on : Friday, June 28, 2019

 Ilala Lodge Hotel has appointed Heather Kay as Acting General Manager, and promoted Amy Clements to Deputy General Manager, effective immediately.

 

Welcoming Heather and Amy into their new positions, Jim Brown, CEO of Ilala Lodge Hotel said that it is with great pleasure they announce the appointment of our new Acting General Manager and Deputy General Manager. Heather and Amy have shown considerable leadership and dedication by stepping-up to fulfil their new roles, well before their official appointment.

 

 

He is confident that Heather and Amy’s expertise will prove invaluable to the future of Ilala Lodge Hotel, and he is looking forward to working alongside them as we continue to deliver an outstanding guest experience.

 

 

 

Heather has served as Deputy General Manager at Ilala Lodge Hotel since 1 July 2015. She has gained over 14 years of experience in the hospitality industry from countries including the United Kingdom, Mozambique, Zambia and Zimbabwe.

 

 

During her tenure as Deputy General Manager, Heather played a key role in a number of substantial hotel developments. This included the expansion of the hotel’s Deluxe Wing, the addition of the luxurious Strathearn Suite, and the completion of a new poolside lounge and plunge pool.

 

 

 

Amy joined the Ilala Lodge Hotel team in 2018 as the Guest Relations Manager, bringing with her a wealth of hospitality experience from her studies at the Swiss Hotel Management School in Montreux, Switzerland and from international establishments in Thailand, Tanzania, Zambia and Zimbabwe.

 

 

 

Amy has made significant improvements to guest experiences at the hotel during her time as Guest Relations Manager, and successfully introduced a new environmental committee, called the Green Team. She has overseen the introduction of an effective Waste Management Plan and the introduction of a new water filtration system to reduce the need for single-use plastic bottles, by refilling and reusing glass bottles.

 

Related Posts

Tags: , ,

Leave a Reply

Your email address will not be published. Required fields are marked *

arrow2Follow TTW
 
facebook-logo  twitter-logo  LinkedIn_logo  stumbleupon-logo   rss_logo 
ttw_blogger_logo  ttw_blogger_logo  ttw_blogger_logo

ADVERTISEMENT

  • 02 WTM London 2019
  • 18 HMIS 2019
  • 20 uzakrota Istanbul 2019
  • 22 iitm 2020
  • 22 summitasia 2019
  • 30 PATA

TRAVEL INDUSTRY EVENTS

    1. HICAP

      October 23 - October 25
    2. AviaDev Europe

      October 23 - October 25
    3. BANGLADESH INTERNATIONAL TOURISM FAIR

      October 24 - October 26
    4. ILTM CHINA

      October 30 - November 1
    5. WTM LONDON

      November 4 - November 6
Get our toolbar!
Review www.travelandtourworld.com on alexa.com