Published on : Monday, February 27, 2017
Human capital development and growth in human resources have been identified as ‘strategic pillars’ by the tourism experts to establish sustainable development in and around greater Mekong sub region.
To quote Jens Thraenhart, executive director of the Mekong Tourism Coordinating Office (MTCO), ‘’In the Mekong tourism region, we absolutely want all of those multiple bottom-line outcomes. But they are so much tougher to work towards when the industry’s demand for qualified and committed people far exceeds supply.”
According to Peter Semone, managing partner of consulting firm Destination Human Capital, tourism industry is in look out for individuals with ‘much broader creative mindset’. He said ‘’ Today, tourism is a multifaceted, technology-driven, competitive global industry.’’
Human resources are slowly considered in a very special way as tourism is slowly moving away from mass to customized approach making soft skills, problem solving abilities and technological competencies the main prerequisites for operational executives and managers associated with tourism industry. According to the tourism experts, many travel companies find it difficult to employ experienced, qualified, or appropriately trained people which in return can hamper service quality. Industry gurus assert that a strong connection exists between higher levels of service quality and enhanced industry indicators like expenditure per trip and revenue per available room.
Tags: mekong tourism