Published on : Tuesday, July 18, 2017
Railway Minister Suresh Prabhu said that Rail SAARTHI is an integrated app providing the customers with a single window interface.
There are many apps that railways have launched in the past; this app is an integrated one, which will provide users with a single window interface. Previously, to avail of the various services, users were required to download multiple apps, but with the introduction of SAARTHI, that users will have only one app to manage.
The Rail SAARTHI provides the basic features such as safety for women, compliant facility and suggestion for improvement. Rail SAARTHI also offers the Tatkal ticket booking system and the hotel accommodations which are enlisted with Indian Railways.
With the introduction of Rail SAARTHI, the minister Suresh Prabhu also announced a quota facility for differently abled people in 3AC coach and extended the advance booking period for foreigners to 365 days from the present 120 days.
Now a lower berth in a 3AC coach will be reserved for physically challenged people and the middle for the person accompanying them.
Suresh Prabhu said that they have different digital solutions for ticketing, grievance redressal and other issues. Indian Railways also intend to mix all such facilities into two mobile apps, one dealing with all ticketing issues and the other for receipt and redressal of complaints and suggestions related to all our services.