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Published on : Wednesday, May 25, 2016
ANA, Japan’s largest airline, will introduce a new, specially-developed tablet device on June 1 called the ANA Communication Board. With speech and pictogram functionality, this new tool will support smoother communications at the airport and in-flight with passengers of multiple nationalities, as well as with those who require special attention. ANA also plans to use the devices to provide pertinent information when irregularities occur.
As a global leading airline, ANA always strives to enhance convenience for customers and strengthen its international competitiveness, for example, by expanding its international network against the backdrop of rising demand for visits to Japan. Adding more international destinations means a greater need for clear communications at the airport and in-flight with customers from around the world. At its launch in June, the ANA Communication Board will be capable of supporting communications in Japanese, English, Chinese and Korean. In October, we plan to add an additional 13 languages, including Thai, Malay, Hindu, German, French, Spanish, for a total of 17 languages. The software will also include terms to facilitate initial medical response in the event a passenger suddenly becomes ill or injured in-flight.
Furthermore, the ANA Communication Board will improve interactions with customers who are hearing or speech-impaired. Until now, ANA has been using paper and pens to communicate with these passengers. By switching to a tablet solution including pictograms, our staff will be able to communicate more readily in a larger number of situations and respond to a wider range of customer needs.