Jet Airways Introduces A Staggered Penalty Framework On Its Domestic Network

Published on : Thursday, February 7, 2019

Jet AirwaysJet Airways, India’s premier, full-service international airline, today introduced a dynamic, guest-friendly, tiered framework that will reward its domestic guests with substantially lower penalties in exchange for advanced intimation for changes in their bookings including cancellations, changes as well as refunds.

As part of the new policy, charges for various changes including those for flight, date, sector, booking class, cabin etc. and refund penalties for ticket cancellations at least 7 days prior to the date of travel will attract lower penalties compared to those who undertake booking changes within 7 days. The dynamic penalties will reward guests who plan in advance with substantial savings.

The new, industry-first policy, effective tomorrow – 7th February, 2019, reinforces Jet Airways’ Guest Firstphilosophy. The tiered approach is yet another step in Jet Airways’ continuous endeavour to enhance convenience and choice for its guests. In the recent past, the airline has unveiled several such guest friendly initiatives including JetUpgrade, Preferred Seat Select and JetAdvance.

Commenting on the development, Raj Sivakumar, Senior Vice-President – Worldwide Sales & Distribution, Jet Airways, said, “The new industry first, guest-friendly penalty framework is another innovative initiative from the airline. The tiered policy is a carefully crafted endeavour that allows our guests the opportunity to amend their domestic travel ahead of time offering additional value, choice and convenience.”

Appended is the chart for further details:

Cabin Brand RBD Within 7 days of Flight departure Beyond 7 days from Flight departure
Change Fee Refund Fee Change Fee Refund Fee
CabinPremiere BrandFlex RBDC, J, Z Change FeeFREE Refund FeeINR 3800 Change FeeFREE Refund FeeINR 3800
BrandClassic RBDI Change FeeINR 2300 Refund FeeINR 4800 Change FeeINR 2300 Refund FeeINR 4800
CabinEconomy BrandFlex RBDY, M, T, U, N, L Change FeeINR 2300 Refund FeeINR 2800 Change FeeINR 1500 Refund FeeINR 2000
BrandClassic RBDQ, S, K Change FeeINR 2800 Refund FeeINR 3800 Change FeeINR 2000 Refund FeeINR 3000
BrandSaver RBDH, V Change FeeINR 3800 Refund FeeINR 4300 Change FeeINR 3000 Refund FeeINR 3500
BrandDeal RBDO, W Change FeeINR 4300 Refund FeeINR 4600 Change FeeINR 3500 Refund FeeINR 3800
BrandLite RBDB Change FeeINR 4300 Refund FeeINR 4600 Change FeeINR 3500 Refund FeeINR 3800


Source:- Jet Airways

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