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Published on : Wednesday, December 23, 2015
Thanks to its impressive overall customer score, the North’s leading leisure airline beat competitors including Easyjet, Monarch and Ryanair to claim number 10 spot in the nationwide poll.
Completed by over 9,000 Which? members in September 2015, the survey asked those flying from a UK airport about their travel experiences. Customer scores were based on a number of factors including punctuality, boarding process, cabin environment, customer service, food and drink and value for money.
In further recognition of its friendly and award winning customer experience, Jet2.com has also been named as the best airline to travel with to Italy and one of the three top airlines operating to Portugal and Spain.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “We’re thrilled to have been recognised as one of the ten best airlines in Which? Travel’s annual survey, especially as the results are based on real customer experiences. We strive to provide our passengers with fantastic value for money and outstanding service and this accolade is a real testament to the team’s hard work and dedication.
“To have also been rated as the top airline flying to Italy is also a great achievement, especially as 2016 will see our first ever flights taking off to Naples for the Amalfi Coast plus more flights operating to the popular destinations of Pisa, Rome and Venice.”