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Published on : Thursday, December 15, 2016
Thanks to its impressive overall customer score in the survey, the airline beat competitors including Easyjet, Monarch, Thomson Airways, Thomas Cook Airlines and Ryanair as well as a number of national carriers including British Airways, Lufthansa and KLM to claim number 5 spot in the annual ranking, up from 10th position last year.
Completed by over 7,500 Which? members in October 2016, the survey asked those flying from a UK airport about their travel experiences on a number of short haul airlines. Customer scores were then compiled using a number of factors including punctuality, boarding, cabin environment, customer service, food and drink, comfort and value for money.
The survey shows that Jet2.com scored well on all factors, with its industry-leading position on scrapping credit charges a year ago singled out for praise. This week, Jet2.com and Jet2holidays took that commitment one step further and has ditched fees for all flight and holiday bookings paid for with a credit card, debit card or AMEX.
This friendly low fares formula, alongside excellent customer service, boarding, and seat comfort scores make it one of just four airlines – and the only one based in the UK – in the study to be awarded Which? ‘Recommended Provider’ status.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “This is a fantastic accolade to receive, and is something that we are all very proud of. What makes recognition like this so important is the fact that it is based on the real-life experiences of paying customers, who we are always striving to deliver the best value and customer service for. Being the only UK airline to be awarded Which? Recommended Provider status is testament to the fact that this hard work and dedication is paying off, and that the fantastic customer benefits such as our generous 22kg baggage allowance, friendly flight times, 0% credit fees, and comfortable seating really is working.”
This is the latest in a number of accolades for Jet2.com in 2016. Earlier this year, the airline was voted the UK’s Top Airline by users of Trip Advisor, and the UK’s Most Loved Airline by users of Skytrax.