Jetstar Asia enters into agreement with SATS Ltd. for improved customer experience

Published on : Wednesday, July 12, 2017

Jetstar AsiaJetstar Asia is looking to improve its airport and in-flight customer experience with two new agreements with SATS Ltd. that will further increase the airline’s services provided on board and on the ground.

Jetstar Asia has appointed SATS Ltd. to supply catering and catering logistics on board all 18 aircraft, which operates more than 600 flights a week. Under this agreement, customers can get better meal options along with seasonal menus on-board all Jetstar Asia flights. Customers can also enjoy cross-promotional products between food and beverage and duty-free goods on board.

To quote the CEO of Jetstar Asia, Mr Bara Pasupathi, “With more than four million passengers flying with Jetstar Asia every year, the in-flight products are an important element in managing customer satisfaction. This new catering partnership with SATS will deliver fast, seamless and exceptional customer experience.”

Mr Alex Hungate, SATS President and Chief Executive Officer said, “We are pleased to extend our long-standing relationship with Jetstar Asia to catering. SATS can offer passengers travelling on Jetstar Asia more meal options, with greater menu excitement, incorporating the latest food trends and festive specials. Passengers can also look forward to enjoying more value from inflight promotions that combine meals with duty-free items.”

Jetstar Asia has also renewed the existing ground handling agreement with SATS for three years. The continuing partnership with SATS enables Jetstar to build on the operational efficiencies and pioneer innovative customer options at Changi Airport.

The new Jetstar check-in area for all Jetstar airlines that fly from Singapore – Jetstar Airways (JQ), Jetstar Pacific (BL) and Singapore-based Jetstar Asia (3K) – is now double in footprint and located at Rows 8 and 9. The area also features 30 brand new self-service check-in kiosks and 20 automated bag drops.

Jetstar Asia is the first airline to equip the Airport Customer Experience (ACE) teams with iPads with the Max Airport application, allowing them to assist customers with document checks and the purchase of add-on items such extra luggage.


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