John Wayne Airport Releases Passenger Survey Results
Published on : Tuesday, May 3, 2016
John Wayne Airport (JWA) has announced the results of its most recent passenger survey, conducted in 2015. The biannual survey is conducted to measure traveler preferences and satisfaction.
The 2015 Passenger Survey confirmed that John Wayne Airport continued to earn very high approval ratings from travelers, both visitors and residents alike. Based on responses from both the Intercept (terminal) and Telephone surveys, findings include:
- 96% of Telephone survey respondents and 99% of Intercept respondents give the airport either an “A” or “B” for overall satisfaction.
- The proportion of pleasure/leisure travel at 55% has returned to levels not seen since 2009. Consequently, the percentage of business travel has decreased from 46% in 2011 to 41% in 2013, and now 39% in 2015.
- Similar to the results over the last decade, the predominant reason people choose to fly out of JWA is its convenient location, with 93% of Telephone survey respondents and 82% of Intercept respondents citing convenient location as their top reason for choosing JWA.
- Both Telephone survey respondents and Intercept respondents view JWA as a safe, clean airport with strong customer service. Overall customer service, feeling safe and secure, and cleanliness at JWA received “A” ratings.
“Our 2015 survey confirms that passengers continue to count on John Wayne Airport to deliver safe and convenient air travel and a superior guest experience,” said Barry A. Rondinella, Airport Director. “We appreciate the high marks that Orange County residents and visitors have given us and look forward to keeping those ratings high.”
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