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Published on : Monday, November 25, 2013
ReviewPro, the leading provider of online reputation and social media analytics for the hospitality industry, is entering into a strategic partnership with The Lalit Suri Hospitality Group, a Bharat Hotels Limited enterprise. Following this agreement, ReviewPro will help The Lalit increase guest satisfaction and revenue by listening and responding to online guest feedback.
India’s fastest growing hotel chain, The Lalit Suri Hospitality Group offers 17 five-star luxury hotels, with eleven operational properties (The Lalit New Delhi, The Lalit Mumbai, The Lalit Golf & Spa Resort Goa, The Lalit Grand Palace Srinagar, The Lalit Ashok Bangalore, The Lalit Laxmi Vilas Palace Udaipur, The Lalit Temple View Khajuraho, The Lalit Resort & Spa Bekal (Kerala), The Lalit Jaipur, The Lalit Chandigarh & The Lalit Great
Eastern Kolkata) and six under restoration / development in India and overseas.
According to Mr Keshav Suri, Executive Director, The Lalit Suri Hospitality Group, “The Lalit Suri Hospitality Group is committed to meeting and surpassing guest expectations at all times. Understanding the guest experience is crucial, however what matters most is the response time. If the guest feedback is handled in real time then we have a costumer for life. ReviewPro helps us understand and reach out to our customers without being
too intrusive. This is how a company like ours improves our service standards since that is the core of our business.”
Following the agreement, RJ Friedlander, CEO of ReviewPro, said, “We are looking forward to work with The Lalit, a group focused on delivering a superior guest experience to its clients across its growing portfolio in India. By leveraging our solution both on a brand and property level, The Lalit will be able to turn social media insight into action and to
effectively improve guest experience and profitability.”
ReviewPro has thousands of clients in more than 80 countries, including the properties in Asia of leading hotel groups such as Millennium & Copthorne, Swiss-Belhotel International, Kempinski Hotels, Karma Royal, Compass Hospitality, Park Hotel Group, Regent Hotels & Resorts and Alila Hotels and Resorts.