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Published on : Tuesday, July 7, 2015
According to the Company’s estimates, between June 11 and July 4, LAN and TAM, the official airlines of Copa América 2015, transported more than 15,000 passengers from overseas and inside the country.
During Copa America, the highest demand of foreign passengers visiting Chile was from Argentina, followed by Colombia, Perú and Uruguay.
During the sporting event, the Company reinforced operations and offered more than 761 international flights to Chile and more than 1,270 domestic flights, offering passengers the most complete itinerary to the different host cities.
The reinforcement plan included more than 20 regional charter airliners and 20 additional domestic flights in Chile.
Regarding the on-time performance of its operation, the Company recorded an on-time performance rate of 93% for departing daily flights in Chile, a 3-point increase over the same period in 2014.
Considering the significant air traffic during the event, LAN and TAM prepared a complete contingency plan to safeguard every detail of the air network and provide attention at airports, 24-hour services and accurate information to passengers in a timely manner.
These measures included availability of back-up aircraft during the entire event for use in the case of operational contingencies, informative material via a “passenger guide” containing suggestions to prepare for flights and content on airports in host cities and special training for airport personal and call center teams and the reinforcement of teams.
“Our main commitment during Copa América was to provide the best experience to our passengers and ensure operational excellence when flying to, from and inside Chile. We handled this period like the high season and reinforced our services to ensure that passengers were served as quickly and efficiently as possible, thereby facilitating and expediting the check-in and boarding process,” said Pablo Yunis, VP of Sales at LAN in Chile.
“Our passengers can access our free mobile app that simplifies the travel process by allowing them to check-in, select seats, save boarding passes without the need to print them out, check flight statuses and maintain a record of flights using their Smartphone,” he added.
The Company also implemented new technology on its LAN and TAM websites that allows passengers to access more information and causes regarding flight status in the case of a contingency. Using this technology, passengers may access the following information: flight status – on time, delayed, cancelled; reason for the contingency; passenger alternatives for travel; deployment of basic services; and a ‘Live Chat’ to answer their questions.