Thai airlines fall under the ire of gaffe bookings

Published on : Friday, May 6, 2016

Thai Lion AirThai Lion Air sold tickets for flights to Myanmar even before the airline received approval to fly to the country. The Executives of the airline have bee called to offer an explanation for their move.



The complaint followed after the carrier launched a promotion for flights on April 25 despite not having permission for Myanmar aviation authorities to fly to their country. The airline received permission to start flying from May 20. The transport minister Arkhom Termpittayapaisith rubbished such acts and also said that the passengers who had made the booking need to be alerted.



The Civil Aviation Authority of Thailand transport Chartchai Tipsunave said that a probe into the issue will be conducted after the Thai Lion Air staffs provide an explanation.



Airlines can sell tickets for flight that have been approved by authorities of the departing destination



The airline call centre said that the flight has been cancelled. TLA cited IT system failure in Myanmar for the cancellation according to a passenger. The TLA is in the process of getting an approval from the Myanmar authorities, a senior executive told a passenger who made a booking in the flight.



The tickets were sold in advance as part of the marketing strategy. The airline assured that tickets for flight scheduled between May 20 and June 15 can be redeemed but those which were made after the promotional period cannot. The airlines were somehow allowed to sell tickets in advance without getting permission to operate in that route.



Another airline overbooked flight tickets, resulting in a passenger being stranded at the Don Mueang airport Osaka, Japan. The passenger was compelled to buy tickets in another carrier as the airline claimed no responsibility.



The airline Scoot washed its hand from the problem and said that it had nothing to do with the passenger. NokScoot is a joint venture of Thailand Nok Air and Scoot. The executives later confirmed that they will not let this problem occur again.

2 Responses to Thai airlines fall under the ire of gaffe bookings

  1. Indra Bhatia says:

    Thai Airways is regularly upto mischief. I had booked 3 tkts for Yangon in March 2016 on Thai Airways. For unknown reasons, Thai Airways replaced the Yangon-Bangkok flt with their wholly owned subsidiary Thai Smiles. Based on this change, instead of rebooking us free of cost on the Thai Smiles flt, they asked me to pay a higher fare or else we could take a full refund for the tkts already paid for. As we had booked all hotels & cars it was not possible to cancel the tkts but we paid the differential amt asked by them. On return, on 30th March 2016, I wrote to their India head for a refund of the wrongly charged excess fare, there is no response so far. A clear case of cheating !!!

  2. Kamaal Ahmed says:

    Airlines should be stopped from Overbooking. Per flight they have a fixed no: of seats and they should sell only those as confirmed and rest on Waiting List. Airlines giving confirmed tickets and then saying they have overbooked at the airport does not make sense. If the customer is Wait Listed then he is mentally prepared not to get the same flight, be ready to take the next flight or make alternate arrangements with other airlines. But given a confirmed ticket the customer is not ready to take the shock at the airport, when the staff tells him that they have overbooked the flight and either he has to wait on if seat avl basis, or take alternate route. It totally spoils the holiday and makes a mess of the programme. There should be an authority who regulates this.

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