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Published on : Wednesday, July 19, 2017
Transport for London (TfL), the government body operating the Tube, said their employees would soon begin using good morning or good afternoon “everyone” as an alternative to phrases such as “ladies and gentlemen”.
Mark Evers, director of customer strategy for TfL, said the new initiative was an effort to make all passengers feel welcome on the underground rail network in the UK’s capital. “We have reviewed the language that we use in announcements and elsewhere and will make sure that it is fully inclusive, reflecting the great diversity of London,” Evers said in a statement Thursday.
London Mayor Sadiq Khan endorsed the proposed change during a session of Mayor’s Question Time in June, saying the provision of an inclusive transport service was “at the heart of TfL’s purpose”.
Speaking to the media, passenger Marie Erking said she liked the idea. “Everyone should feel included in everything they do,” she averred.
Erking, a German living in London, said she believed other international cities would eventually follow suit.
TfL advised that while staff has been briefed on the changes, “well-meaning” members of their team might accidentally slip back into the old announcements out of habit. “If this happens frequently, we will issue reminders to staff,” TfL said.
The new language will be used in new prerecorded announcements made across the capital’s transport network as older ones are phased out.