Published on : Saturday, January 11, 2020
Happy New Year! It is my honor and privilege to have the opportunity to lead this great organization and extremely talented team into the next decade. Last year, we realized many successes for which each and every LAWA team member should be extremely proud. You can find a sample of those accomplishments below. I know we will deliver even more successes in 2020.
Throughout her tenure at LAWA, our former CEO Deborah Flint did an extraordinary job putting in place our ambitious capital program. With the leadership of our incredible Board of Airport Commissioners, Mayor Garcetti and our LAWA Executive Team, our near-term goals are clear: revolutionize the way guests access LAX; modernize LAX’s terminals; improve the overall guest experience; increase the operational efficiency and sustainability of both LAX and VNY; make our airports more safe and secure; and continue to work collaboratively with our partners to deliver our capital program successfully.
At the same time, we will continue to innovate to optimize and enhance the way we operate our airports. Goals in this area for 2020 include: improving our facilities and passenger processing; further developing our digital marketplace and enhancing guest services; increasing non-airline revenues; making our airports more resilient and sustainable; and further developing a more robust strategy around mobility.
We also will work to continue to nurture the close relationships that we have with our LAWA partners, stakeholders and community groups, and bolster our status as a first-class neighbor, community leader and business partner. We have ambitious goals for inclusion and workforce development and we are committed to continuing our work to create jobs, foster diversity in the workforce and support local, small and minority businesses.
I look forward to working with all of you to accomplish all of this and more in 2020, in furtherance of our vision of Gold Standard Airports – Delivered. Thank you for your partnership now and in the year ahead. Best wishes for a healthy, happy and prosperous New Year.