Published on : Friday, February 8, 2019
The Lowry in Manchester has rolled out a programme to train staff whether they’re asked to help plan a surprise, or if there’s an unexpected proposal while they’re working.
The bespoke training includes knowing which tables in the bar and restaurant have the most romantic lighting, how to calm those pre-proposal nerves in a discreet manner, advice on how to choreograph such a moment, and even how to capture the perfect photo on a phone if they’re asked.
That included a professional photographer coming in to show the employees how to use lighting and angles to guarantee the special moment is captured in full.
The Food and Beverage Manager, Daniel Thompson, was tasked with delivering the bespoke training.
He explained that their staff are used to helping with hundreds of engagements every year and as Valentine’s Day is always particularly busy, we wanted to offer our staff some special training so they feel confident in assisting guests.
There’s only one chance to capture the surprise and it’s important guests feel our staff are ready to help them make the most of this moment. Whether it’s capturing the whole thing on camera, picking out their ideal table or offering advice on where to hide the ring or when during the meal to pop the question, The Lowry Hotel is here to help. The Lowry’s staff are no strangers to witnessing these special moments, with the hotel estimating that it hosts around 300 proposals, weddings and anniversaries every year.
The hotel is currently running a competition on its social media where couples have the chance to win the ultimate Valentine’s Day date including a chauffeured car, luxury suite, Champagne and chocolate dipped strawberries and a four-course dinner.