Malaysia Airlines Is Now On WhatsApp, The First Airline In Malaysia To Introduce This Service

Published on : Monday, September 3, 2018

Malaysia AirlinesMalaysia Airlines today launched its official presence on WhatsApp, enabling customers to receive their flight booking confirmation and flight status directly through the messaging app. The national carrier is the first airline in Malaysia and amongst very few in the world to integrate with the WhatsApp Business solution.

 

 

This follows three of its recently announced digital solutions, MHguardian, MHfeedback and MHchat in April 2018 and in line with its journey to digitalization.

 

 

Malaysia Airlines will continue to offer more services in the future and allow its guests to receive important updates such as check-in, schedule and other operational notifications via the messaging app. This new platform is offered in addition to the airline’s traditional methods of communication of email and SMS.

 

 

Malaysia Airlines’ Group Chief Executive Officer Izham Ismail said, “We are extremely excited to be the first in Malaysia and one of the first few airlines in the world to offer this new service on WhatsApp. The WhatsApp Business solution will enable us to reach out to more passengers as WhatsApp is one of the most popular messaging applications with more than 1.5 billion users worldwide. The new service will go a long way towards enhancing the customer experience for today’s always connected customers.”

 

 

He added, “Malaysian Hospitality is not just about the service. It is about making the journey more convenient for our passengers.”

 

Source:- Malaysia Airlines

Related Posts

Tags:

Comments are closed.

arrow2Follow TTW
 
facebook-logo  twitter-logo  LinkedIn_logo  rss_logo 
ttw_blogger_logo  ttw_blogger_logo

ADVERTISEMENT

  • 04 africa wtm 2020
  • 05 StayBoutique2020
  • 10 AHIF-2020
  • 13 digitaltravelapac 2020
  • 13 IMEX 20
  • 15 Digital Travel EU 2020
  • 20 GWS-2020
  • 30 PATA

TRAVEL INDUSTRY EVENTS

    1. OVERLAND PARK RV ADVENTURE TRAVEL SHOW 2020

      February 28 - March 1
    2. INTERNATIONAL HOSPITALITY INVESTMENT FORUM (IHIF)

      March 2 - March 4
    3. ITB Berlin

      March 4 - March 8
    4. routes asia

      March 8 - March 10
    5. BTL 2020

      March 11 - March 15
Get our toolbar!
Review www.travelandtourworld.com on alexa.com