Malaysia Airlines to introduce Amadeus Customer Experience Management for better service

Published on : Thursday, December 14, 2017

malaysia-airlinesMalaysia Airlines is going to adopt Amadeus Customer Experience Management, which is fully integrated with the Amadeus Altéa Passenger Service System will be a solution that help the airlines to understand the customers intimately and to deliver the highly customized offers across the world at all the touch points.

 

 

 

Captain Izham Ismail, Chief Executive Officer and Group Managing Director, Malaysia Airlines Berhad said that Malaysia Airlines has always taken pride in delivering outstanding, warm hospitality, and they see an chance to do so with an even greater level of personalization.

 

 

Here the technology offers them with an ability to truly delight our customers, to know them better than ever before, and be able to propose to them the right offers at the right time through the right touch-point, all along their journey.

 

 

This will be an important differentiating factor for Malaysia Airlines, and why they are excited to adopt Amadeus Customer Experience Management.

 

 

 

Tags: , , ,

Leave a Reply

Your email address will not be published. Required fields are marked *

*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

arrow2Follow TTW
 
facebook-logo  twitter-logo  LinkedIn_logo  stumbleupon-logo   rss_logo 
ttw_blogger_logo  ttw_blogger_logo  ttw_blogger_logo

ADVERTISEMENT

  • 02 WTM London 2018
  • 03 imexamerica 2018
  • 03 ITB Asia 2018
  • 09 ttfotm 2018
  • 10 Astana leisure 2018
  • 11 lodgingconference 18
  • 11 ttgincontri 2018
  • 12 plannersxtraordinaire 2018
  • 13 aite 2018
  • 13 bitf 2018
  • 13 TTWarsaw 2018
  • 14 Global Wellness Summit 2018
  • 14 SATTE 2019
  • 14 traveltechme 2018
  • 18 hospitalityqatar 18
  • 18 Hotel Management Asia Summit 2018
  • 20 CITE_TTW 2018
  • 30 PATA

TRAVEL INDUSTRY EVENTS

Get our toolbar!
Review www.travelandtourworld.com on alexa.com