Published on : Thursday, March 9, 2017
Malaysia’s Langkawi International Airport (LIA) has been named as one of the Top 3 Best Airport in the Airport Council International (ACI) Airport Service Quality (ASQ) Award 2016 for Size – 2-5 million passengers per annum (MPPA) category.
LIA handled 2.7 million passenger movements in 2016, a 13.6 per cent growth from 2015.
In a statement, Malaysia Airports Holdings Bhd (MAHB) said that the ACI ASQ survey measured service quality at airports based on passenger feedback.
According to the airport operator, LIA had achieved high scores for courtesy and helpfulness of airport staff, walking distance inside the terminal, airport safety and security, as well as waiting time at the passport/personal ID inspection.
LIA’s maiden win was in 2013, when it participated in the survey for the first time.
ASQ is the only worldwide programme to survey passengers at the airport on their day of travel.
The ASQ Awards Ceremony would be held at the 27th ACI Africa/World Annual General Assembly, Conference & Exhibition in Port Louis, Mauritius, from Oct 16 to Oct 18, 2017.