Melbourne Airport – 2016 Customer Service Awards

Published on : Wednesday, July 6, 2016

Melbourne AirportMelbourne Airport hosted its fourth annual Customer Service Awards last week at Fox’s Car Museum, Docklands.


Several awards were presented for individual and team excellence in the delivery of customer services across Melbourne and Launceston airports.



As workplaces to over 14,000 people, it is important to recognise the hard work and enthusiasm of workers across both airports.



Congratulations to all the nominees and winners.


Quotes attributable to Carly Dixon, Executive Corporate and Public Affairs

“It takes tens of thousands of individuals to make Melbourne and Launceston airports tick, and the Customer Services Awards are a way to thank some of the inspiring individuals and teams who do tremendous work.”


“It’s encouraging to see the awards grow each year in the number of organisations nominated and represented.”


“We congratulate all the nominees who represent the huge team of customer-focussed and passionate individuals across numerous roles who all work together to deliver excellent customer service across Melbourne and Launceston airports.”



Awards Winners
Individual customer service superstar Craig Wills (Australian Border Force)
Highly commended individual customer service superstar Mariah Magri (Red Rock Airport Services) & Ziad Sultan (TechGuard Security)
Customer Care Program volunteer of the year Graham Muir (Customer Care Program)
Customer service excellence through service provider and Melbourne Airport business partner Spotless Customer Service Centre
Customer service excellence through innovation Departure SmartGate implementation team (Australian Border Force)
Highly commended customer service excellence through innovation SkyBus
Customer service excellence through teamwork Brunetti (Melbourne Airport T4)
Highly commended customer service excellence through teamwork Night shift ground crew (Melbourne Airport)
Judges’ choice Nicole Ryan (Melbourne Airport)
Retailer of the year Australian Produce (Melbourne Airport T2)
Launceston Airport individual customer service Tania Gromer (Avis car rentals)
Launceston Airport company customer service ISS Security



Source:- Melbourne Airport

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