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Published on : Saturday, February 6, 2016
Miami International Airport recognized its top shops and restaurants based on excellence in customer service, merchandise and menu offerings at its inaugural Concession of the Year Awards Ceremony on January 29.
Out of more than 200 retail and dining locations at MIA, the winners categorized by gross revenue and airport location were:
Small Concessionaire of the Year (North Terminal): Miami Heat
Small Concessionaire of the Year (South Terminal): Miami News Connection
Small Concessionaire of the Year (Central Terminal): GNC
Medium Concessionaire of the Year (North Terminal): Icebox Café
Medium Concessionaire of the Year (Central Terminal): Chili’s Too
Large Concessionaire of the Year (North Terminal): Ocean Drive
Overall Concession of the Year: Duty Free Americas
“Second only to our airlines, our shops and restaurants are without a doubt the most visible and most important aspects of our airport,” said Miami-Dade Aviation Director Emilio T. González. “We are extremely proud of each Concession of the Year winner for their dedication to service excellence, and for setting the pace for all of our concessionaires.”
Concessionaires were judged by an independent panel of professionals that included representatives from Bayside MarketPlace, the Greater Miami and the Beaches Hotel Association, the Greater Miami Convention and Visitors Bureau, and luxury retail brand Swarovski. Each concession was judged based on excellence in presentation, retailing and merchandising/menu selection; uniqueness of space/street appeal; sales per square foot; and customer service.
The size categories were determined by annual gross revenue, with Large category nominees earning $5,000,000 or more, Medium nominees earning between $2,000,000 and $5,000,000, and Small nominees grossing up to $2,000,000.
MIA’s dining and shopping options continue to earn recognition on the national level as well. According to the 2015 Airport Revenue News Fact Book, MIA has the third-highest sales per passenger dollar value among all airports in North America, and the airport and its concessions are also nominated for six awards in the USA Today 10Best Readers’ Choice travel award contest.