Published on : Saturday, March 25, 2017
Major operators such as Virgin East Coast, Transport for London, Southern Rail and Chiltern Rail have said in their latest statement that their work is in progress to update their machines and that some would not be ready on Tuesday, 28th March.
Customers who find ticket machines reject the new coins face having to queue up at ticket offices to swap them for round pounds, which may result in increased disruption. From March 28, the 12-sided coin will enter circulation. Six months before the current £1 is phased out in October, both the coins will be accepted as legal tender.
James Daley, director at Fairer Finance, a consumer finance campaign group, said the failure was another example of rail firms’ failure to put their customers’ needs first. A spokesman for Virgin East Coast said: “We’re working on updating our machines on the east coast route so that they will be ready to accept the new £1 coins. In the meantime, customers can be assured that our staff has a supply of pound coins if they only have a new 12-sided pound coin.”
Chiltern railway’s website reads: “Unfortunately many of our older cash Ticket Vending Machines (TVM’s) will not accept the new coin. We apologise for any inconvenience this may cause.” TfL said a “small number” of older machines which need to be replaced may not be ready in time.
The passengers buying snacks and drinks from vending machines could also run into problems if they try to pay with the new £1. Supermarket shopping trolleys are all accepting the new £1 coins meaning shoppers should not run into problems.
Greater Anglia, C2C Rail, Virgin West Coast, Heathrow Express, ScotRail, Transpennine Express, Merseyrail will not reject the new pound coins.