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Published on : Monday, April 25, 2016
The National Association of Travel Agents Singapore announced today that it will step up training courses for personnel in the travel industry. The courses, aimed at upgrading the skills of travel agents and increasing productivity for travel agencies, will be conducted through its wholly-owned subsidiary, Tourism Management Institute of Singapore and will be available from June 2016.
NATAS will also be launching its enhanced Accreditation Programme from July 2016. The 3-tiered accreditation framework recognises the skills competencies and work experience of travel professionals and is aligned to the Workforce Skills Qualifications (WSQ) Tourism Framework to ensure skillset relevance and consistency with national standards. NATAS Accredited travel agents are recognised as travel professionals that possess the right service mind set, skills and knowledge to sell travel.
Ms Fiona Lim, Chairman for Manpower and Training, NATAS, said: “We have over 1,000 travel agents in Singapore playing the important role of making Singapore a choice destination for visitors and ensuring Singapore residents enjoy the most from their vacations. On the other hand, consumers are growing to be more sophisticated and have higher expectations of what they want in a vacation. We therefore need to train the staff of travel agencies to be knowledgeable in handling these customers and be able to sell travel experiences professionally.”
“The current travel landscape is increasingly disrupted by changing consumer habits on travel research and booking. Within Singapore, manpower constraints also call for travel agents to remodel their business and operations to increase productivity. Thus, it is important to invest in people development to ensure our travel agent workforce has the right set of skills to transform the industry,” says Ms Ong Ling Lee, Director, Travel Agents and Tourist Guides, Singapore Tourism Board.