New Appointment, Rooms Division Manager, Sofitel Mumbai BKC

Published on : Tuesday, June 28, 2016

New AppointmentSofitel Mumbai BKC is delighted to announce the appointment of Mr. Zubin Todiwalla as the new Rooms Division Manager for the hotel. In his new role, Zubin will be responsible for the overall functioning of the rooms division and will spearhead various departments such as Front Office, Housekeeping, Guest Relations, Spa and Fitness. His appointment also places Zubin on the Executive Committee of the hotel, besides leading over 140 Sofitel ambassadors in the 302 guestrooms property.

 

Zubin Todiwalla joined AccorHotels in February 2011 and was assigned to its flagship property Sofitel Mumbai BKC. He has played a critical role in establishing this luxury hotel in the city and ensuring Sofitel international brand standards are followed in all systems and processes. Some of his key responsibilities include assisting the General Manager in operational activities, calling with the Sales team to key corporates and clients for business, training and departmental inductions, day-to-day inventory and guest management to maximise revenues, keeping expenses under control and at the same time maintaining guest satisfaction at a high level through implementation of innovative ideas.
Commenting on his appointment, Mr. Biswajit Chakraborty, General Manager, Sofitel Mumbai BKC said “Zubin comes with extensive experience and has the skills and qualifications that any dynamic organisation would look for in their senior executives. He has assisted in operations and overall support functions since the pre-opening phase of Sofitel Mumbai BKC, ensuring there is impeccable personalised service for all guests at all times. We are also delighted to welcome him onto our Executive Committee and look forward to his inputs in shaping the future of the hotel and leading a high achieving team.”

 

Zubin has over 12 years of hospitality experience and his career has covered all major operational divisions of 5-star properties such as The Oberoi, Hyatt and InterContinental Hotels. As an acknowledgement of his contribution, he has also been recognised by AccorHotels with an 18-month IHMP degree (International Hotel Management Programme) to fast-track his career growth within the group.

 

Zubin is detail oriented and an inspiration to his team. He exudes a unique combination of passion and calmness, which has contributed to building his strong leadership qualities over the years. Definitely an ambassador that Sofitel Mumbai BKC is proud of and believes makes an indelible impact on not only the guest experience, but also on his team members by creating a spirit of camaraderie in the department he leads.

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