Published on : Tuesday, May 10, 2016
Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, announced the release of its new Booking Messages interface, a chat-inspired communication platform that enables customers and accommodation providers to effortlessly connect with each other from the moment a booking is made. In addition to being able to initiate any kind of conversation they’d like with the accommodation, all Booking.com customers around the world can now quickly and conveniently manage the most common stay-related requests in just a few taps. The Booking Messages interface features automatically pre-translated templates for certain predefined requests, including arranging check-in and check-out times, as well as questions about parking and bed preferences-all in real-time and with a familiar, chat-like interface.
“We’re always looking at innovative ways that we can create an even more seamless travel experience for our customers,” said David Vismans, Chief Product Officer at Booking.com. “With the new Booking Messages interface, customers can literally customise and manage their trips in the palm of their hand. This technology takes away the worry of a busy reception desk, different time zones, or friction of communication between people speaking different languages.”