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Published on : Friday, June 9, 2017
The £24 million west terminal extension has delivered a range of improvements over the last twelve months, including an enlarged security search area with ten security lanes equipped with state-of-the-art technology. The opening of the new Fast Track facility adds two dedicated lanes providing a priority service to passengers wanting to keep waiting times to a minimum, allowing more time to relax and enjoy the start of their trip in the departure lounge.
On exiting the Fast Track area a newly created orientation zone provides passengers with a spacious location to gather their belongings and get their bearings ahead of entering the departure lounge. The orientation zone continues the ‘sense of place’ theme which has been created in other recent developments, making use of colours and textures reflecting the South West region.
Fast Track tickets can be purchased in advance online via Bristol Airport’s website for £3.95, or purchased on the day of departure at various kiosks situated around the terminal for £5.
Robert Sinclair, Chief Executive Officer at Bristol Airport, said:
“The opening of the dedicated Fast Track channels is the final phase of the security improvements we wanted to introduce before the busy summer season. The security area transforms the departure experience for passengers, and the ‘sense of place’ we are instilling throughout the terminal aims to create a positive impression for all visitors.”
Another initiative in place for the busy summer school holidays is the ‘Good to Fly’ sticker given to younger passengers. Security staff at a dedicated security lane for families offer guidance on how to prepare their bags and personal belongings for security search, reassuring children and parents who may be unfamiliar with the process or concerned about placing a favourite toy in the tray for security screening. Once through security, children receive a sticker which they can proudly wear for the rest of their journey. In recognition of the scheme’s success, the security agent who came up with the idea has been rewarded through Bristol Airport’s ‘Above and Beyond’ scheme which celebrates outstanding customer service.
Having invested more than £160 million in new infrastructure and facilities since 2010, Bristol Airport is well positioned to serve passengers across the South West of the UK, and also provides a gateway to the region for international visitors. This has resulted in the Airport being rated number one in the UK for overall customer satisfaction by ASQ, the benchmarking programme run by Airports Council International.
Throughout 2017, Bristol Airport will be celebrating 60 years at its current site. As well as looking back on a rich aviation history, work will begin on an updated Master Plan which will consider how best to meet growing demand for air travel to and from the South West and South Wales over the next two decades. The views of customers, employees, neighbours and others stakeholders will be vital in helping to shape the Airport’s vision for the future.