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Published on : Thursday, July 21, 2016
Andrew Conroy (47) will take up the post of Customer Experience Director with immediate effect and Lawrence Bowman (35) will join as Commercial Director during August.
Andrew Conroy will join the board from his current role as Head of Customer Experience Delivery where he has been responsible for the delivery of the service East Midlands Trains customers receive at stations and on trains, leading a team of some 1000 front-line employees. Andrew joined the rail industry in 1985 as a British Rail trainee in the north east and has worked in a variety of front line and supervisory customer service and operational roles. He held the position of Customer Service Director and Route Director for Gatwick Express before moving to East Midlands Trains in 2012.
Lawrence Bowman will move from his current post as Head of Business Planning for East Midlands Trains to become Commercial Director. Lawrence joined Stagecoach Rail in 2005 as part of the Business Development Team. He has held various commercial and customer service roles within East Midlands Trains since the start of the franchise in 2007 before becoming Head of Business Planning in 2007.
Andrew and Lawrence replace Neil Micklethwaite who has moved to the role of Commercial Director for Stagecoach Rail and will be responsible for helping to shape Stagecoach’s commercial strategy and plans. Stagecoach’s Rail division includes South West Trains, East Midlands Trains, Virgin Trains East Coast and the Supertram light rail network in Sheffield.
Jake Kelly, Managing Director for East Midlands Trains, said: “Firstly, I would like to thank Neil Micklethwaite for his contribution to East Midlands Trains over the past four years. Under his leadership, the experience our customers receive on our stations and trains has gone from strength to strength and I am confident that we now have one of the best customer service offerings in the country.
“I am particularly pleased that we have been able to replace Neil with two very strong internal candidates. It demonstrates our continued commitment to developing and recognising our internal talent and the appointment of Andrew and Lawrence puts us in a great position as we seek to continue transforming the travel experience for our customers.
Tags: East Midlands Trains