Published on : Tuesday, April 10, 2018
Alaska Airlines, which in April marks its first year of service at Eisenhower Airport, was ranked No. 1 in the 2018 Airline Quality Rating.
Alaska Airlines topped 11 other airlines in four quality measures: on-time arrivals, mishandled baggage, denied boarding and customer service.
The rankings for the other airlines rated in the report, in order, were: Delta Airlines, JetBlue Airlines, Hawaiian Airlines, Southwest Airlines, SkyWest Airlines, Virgin America Airlines, United Airlines, American Airlines, ExpressJet Airlines, Frontier Airlines and Spirit Airlines.
Virgin America was acquired by Alaska Airlines in 2016 but continued to be measured in 2017 as it was integrated into Alaska. ExpressJet and Sky West are “feeder” carriers to major airlines Alaska, American, Delta and United.
Alaska, American, Delta, ExpressJet, Sky West, Southwest and United serve Wichita Eisenhower National Airport. The ratings also show that despite reports of passengers dragged off flights and pets dying on them, the nation’s airline industry improved upon three of the four quality measures last year.
They show airlines improved as a group in denied boardings, mishandled baggage and customer complaints.
The report is using the data from the Federal Transportation Department’s Air Travel Consumer Report. According to the report by Federal Transportation Department’s Air Travel Consumer said that the mishandled baggage rate for the industry dropped to 2.5 mishandled bags per 1,000 passengers in 2017. That compares with 2.7 per 1,000 passengers in 2016.