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Published on : Tuesday, May 19, 2015
The GBTA Foundation, the education and research arm of the Global Business Travel Association(GBTA), today unveiled a study finding an overwhelming majority of organizations – 83 percent — report their travel programs have risk management protocols in place in order to ensure the safety and well-being of their business travelers. It’s clear that travel risk management (TRM) protocols use is on the rise – of the organizations that said they did not have TRM protocols in place, 60 percent said they were planning to adopt within the next two years.
The study, Keeping Travelers Safe Through Travel Risk Management (TRM), sponsored by Concur Technologies, surveyed more than 250 travel managers, security officers and human resource personnel to gain a better understanding of how many organizations have travel risk management protocols in place as well as the features these programs include. Through TRM protocols, businesses seek to keep business travelers safe in addition to minimizing the effects of potential travel mishaps.
“The high adoption rate of TRM protocols demonstrates that businesses are committed to keeping their road warriors out of harm’s way,” said Joseph Bates, GBTA Foundation Vice President of Research. “We’re also excited to see that technological advances, such as apps and text messaging, are changing the face of TRM programs by enabling organizations to better track and communicate with their employees. Travelers can focus on doing business, rather than worrying about potential risks.”
Although TRM protocols typically include several features for both domestic and international travel, the study found that large organizations are more likely than small organizations to offer pre-travel information, automated communication about real-time risks and local providers for medical and security services as part of their TRM protocol. Typical features of TRM protocols include:
1. traveler tracking,
2. pre-travel info and preparation,
3. TMC engagement in support of risk protocols,
4. pre-travel approval,
5. automated communication about real time risks,
6. local providers for medical and security assistance,
7. locally available assistance services and
8. travel concierge.
“Travel risk management is important to our customers because it helps them fulfill their duty of care obligations,” said Johnny Thorsen, Senior Director, Strategy and Product Marketing, Concur. “We’re committed to providing the tools necessary to help companies of all sizes protect their workforce.”
During an emergency, organizations that have TRM protocols in place can generally locate all impacted employees and verify their safety much faster than companies without protocols in place.
Greater adoption of mobile tracking and messaging technologies may enable companies to locate employees and confirm their safety more quickly. With nearly 90 percent of business travelers carrying a smart phone, wireless technology is quickly becoming an important method for communicating with travelers. According to the study, there is ample opportunity for improvement in technology use, including increased mobile app implementation.
The current study is based on an online survey of 257 respondents, of which 85 percent were Travel Managers and 15 percent were Security, HR or other personnel involved with Travel Risk Management in North America. Most respondents were from the United States (82 percent), while 10 percent were from Canada and 8 percent from Mexico.