Published on : Monday, August 28, 2017
BA said the teabag on its short-haul services comes attached to a disposable cup.
According to a statement from BA spokesperson, “people can make their tea to the strength they choose. We serve the tea with the tea bag attached to each cup, but of course if a customer would like a refill of hot water then that is free of charge. And if someone has their own tea bag and a cup then they will be given complimentary hot water.”
British Airways said in 2016 that it would stop serving complimentary drinks and meals on short-haul flights to compete with the budget airlines; earlier they used to offer paid for Marks and Spencer food and drink.
In reply to the accusation from the passenger, BA said, “As a British airline we understand how important the perfect cup of tea is.”
BA was in headlines last year when a staff tried to ban a passenger from using more than one teabag in a guest lounge at Heathrow airport.
BA has been accused by complaints from passengers that it is becoming more of a budget airline despite its high prices.