Passenger compensation for flight delay, cancellation to get better

Published on : Tuesday, July 19, 2016

international airport to screen passengersBeginning August 1, flight delay and cancellation just got slightly more tolerable.

According to a new rule, airlines will be required to pay up to ₹10,000 to fliers for cancelling or delaying a flight for more than two hours, and up to ₹20,000 for not allowing a passenger to board the flight.

The punitive rules are part of the new aviation guidelines from aviation regulator DGCA, which has revised compensation for air passengers. Airline companies currently compensate up to ₹4,000 for denying boarding and flight cancellations.

However, according to Air Passengers Association of India (APAI) founder and president D Sudhakara Reddy, the new norms require further clarity.

For example, airlines will be required to compensate up to ₹5,000 or the fare for a one-way basic fare plus fuel charge, whichever is less for a cancelled or delayed flight with a block time of up to an hour if the flier has not been informed by the airline as per aviation rules. Block hours refer to the period when an aircraft pushes back from its departure gate till the moment it reaches the arrival gate.

However, for delays or cancellations exceeding one hour, but up to two hours of block time, the compensation amount will be ₹7,500 or booked one-way basic fare plus fuel charge, whichever is less, besides the refund amount. For delays or cancellations for more than two hours, the compensation will be ₹10,000 or booked one-way basic fare plus airline fuel charge, whichever is less.

As per the revised norms, in case a passenger is denied boarding, an airline company will have to pay 200 per cent of booked one-way basic fare plus airline fuel charge, for a maximum of ₹20,000, in case an airline arranges an alternate flight that is scheduled to depart within 24 hours of the booked scheduled departure.

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